FAQ

Frequently Asked Questions

Everything women ask us before they order.

Still wondering? Write to us and a real person answers, usually the same day.
Will it help my neck after menopause?

It's made for exactly that. After menopause the skin on the neck and chest gets thinner and crepier faster than the face. Red and near-infrared light, used every evening, helps that skin look smoother and more even.

It won't lift loose skin, and we won't pretend it does.

How long until I see a difference?

Most women feel softer, more even skin within the first few weeks. Visible changes in texture usually take 8 to 12 weeks of nightly use. That's why you get 60 nights to decide. Take a photo on night one and compare.

How long does shipping take?

Free, tracked shipping across the US. Your set arrives in 3 to 8 working days, and you get a tracking link by email as soon as it ships.

Can I keep sleeping on my side?

Yes. The set is for the ten minutes before bed, not for the night. Side sleeping causes the chest lines; the light helps that skin look smoother. The Menopause Skin Guide also covers how to sleep on your side with less creasing.

I lost weight on GLP-1. Will it help?

It can help with the crepey texture that often shows on the neck after weight loss. It can't tighten loose, hanging skin. For that, a dermatologist is the right person to ask.

How do I use it?

Clean skin, both pieces on, press start. The neck piece bends under the chin and lies flat on the chest, the mask goes over the face. Ten minutes, the timer switches it off. Then your usual moisturizer.

Is it safe? Does it get hot?

There's no UV, and it doesn't heat the skin. It's for cosmetic use. If you're pregnant, have a thyroid condition, or take medication that makes you sensitive to light, check with your doctor first.

Is the face mask really free?

Yes. Until the holiday offer ends, the LED face mask goes in the box with every Neckline Set, along with the Menopause Skin Guide and free shipping. Nothing to add, nothing to claim.

What if it doesn't work for me?

Use it every evening for up to 60 nights. If your neck doesn't look smoother, send it back for a full refund. No video proof, no restocking fee.

What's in the box?

The neck and dΓ©colletΓ© piece, the LED face mask with eye shields, the remote, adjustable straps and the cable. The Menopause Skin Guide comes by email.