Refund policy

Last updated: October 21, 2026

We want you to see the difference on your own neck before you decide. That's why every Neckline Set comes with a 60-night trial. If you're not happy, send it back and we'll refund you in full.

1. The 60-night trial

  • You have 60 nights from the day your order is delivered to try your set at home.
  • Use it as often as you like. Light works slowly, so we suggest every evening for the full 60 nights before you decide.
  • If your neck doesn't look smoother, or you simply don't love it, you can return it for a full refund of the product price.
  • No video proof, no before-and-after photos and no restocking fee. You don't have to explain why.

2. How to start a return

  1. Email us at [support@necklinesociety.com] within 60 nights of delivery, with your order number and the email you ordered with.
  2. We reply within 1 working day with your return instructions and the return address. [If we provide a prepaid return label, it is included in this email.]
  3. Pack the set and send it back within 14 days of receiving the instructions.

Please don't send anything back without contacting us first. Parcels sent to the wrong address can't be refunded.

3. What to send back

  • The neck and dΓ©colletΓ© piece, the remote, the cable and the straps.
  • The LED face mask that came free with your order. It's part of the set, so it comes back too.
  • The original box if you still have it. If you don't, any sturdy box is fine.

Used items are fine; that's what a trial is for. Items that are damaged by misuse, or missing parts, may receive a partial refund. We'll always tell you first.

4. Your refund

  • We refund you within 5 working days after your return arrives, to your original payment method.
  • Your bank or card provider may take a further 5 to 10 working days to show it.
  • Shipping was free, so there's nothing extra to deduct. [Return shipping is free. / Return shipping costs are paid by the customer.]
  • The Menopause Skin Guide is a free digital gift and is yours to keep.

5. Damaged, faulty or wrong items

If your set arrives damaged, stops working, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo of the problem. We'll send a free replacement or a full refund, whichever you prefer. You won't pay any shipping for this.

6. Cancelling or changing an order

Write to us as soon as possible. If your order hasn't shipped yet, we'll cancel or change it and refund you in full. Once it has shipped, you can still return it under the 60-night trial.

7. Customers in the EU and UK

In addition to the 60-night trial, you have the legal right to withdraw from your purchase within 14 days of delivery without giving a reason. To use it, email us with your order number or use the model withdrawal form. This right does not limit the 60-night trial.

8. One trial per customer

The 60-night trial applies to one set per customer. Bulk or resale orders are not covered.

9. Questions

We're real people and we're happy to help. Email [support@necklinesociety.com] or use our contact page.

Neckline Society, operated by MB Alza GrupΔ—, [registered address], Vilnius, Lithuania.