Shipping

Free tracked shipping across the US.

Every Neckline Set ships free, with tracking, in its gift box. Most orders arrive in 3 to 8 working days.

Free on every US order
3–8 days working days to your door
Tracked link by email when it ships
From order to door

What happens after you order

  1. 1 Right away

    Order confirmed

    A confirmation email with your order number.

  2. 2 1–2 working days

    Packed with care

    Your set is checked and packed in its gift box.

  3. 3 When it ships

    Tracking by email

    You get your tracking number and a link to follow it.

  4. 4 3–8 working days

    At your door

    Delivered to your address, free.

Times and costs

Where we ship

DestinationDelivery timeCost
United States3–8 working daysFree
Other countriesNot available yetβ€”

Working days are Monday to Friday, excluding US public holidays.

Good to know

Tracking

Your tracking number arrives by email when your order ships. It can take 24 to 48 hours to show the first update.

Track my order

Delays

Busy seasons, weather and carrier issues can add a few days. If tracking hasn’t moved in 5 working days, write to us and we’ll check with the carrier.

Lost or damaged parcel

If your parcel is lost, or arrives damaged, email us with your order number and a photo. We’ll send a replacement or a full refund, at no cost to you.

Wrong address

Please check your address at checkout. If you spot a mistake, email us right away. We can change it before your order ships.

Returns

Every set comes with our 60-night trial. Not smoother? Send it back for a full refund.

See the 60-night promise

Already ordered?

Track your set with the number from your shipping email, or write to us and we’ll check for you.

Track my orderContact us